Terms of Service

1. Agreement to Terms

By making a booking through fixpricetaxitoairport.com.au, you agree to these Terms of Service. Please read them carefully before booking.

Fix Price Taxi To Airport ("we", "us", or "our") is a licensed taxi operator providing fixed-price airport transfer services in the Melbourne metropolitan area.

2. Our Service

We provide:

• Fixed-fare taxi transfers to and from Melbourne Airport (Tullamarine) and Avalon Airport
• 24/7 availability, 365 days a year
• Free flight monitoring for airport pickups
• Professional, licensed drivers with insured vehicles

All fares displayed on this website are fixed-price fares that include tolls and GST. There are no hidden charges, booking fees, or surge pricing.

3. Booking Process

When you submit a booking through our website:

• You will receive a booking confirmation with a reference number
• We will confirm your booking via email and/or SMS
• Your driver details will be provided before your pickup time
• For airport pickups, we monitor your flight and adjust pickup time if needed

By making a booking, you confirm that all information provided is accurate and that you are authorised to make the booking.

4. Fixed-Price Fare Guarantee

The fare quoted at the time of booking is the fare you pay. Our fixed-price fares:

• Are the same 24 hours a day, 7 days a week
• Include all tolls on the route
• Include GST
• Do not increase due to traffic delays or detours

5. Vehicle and Luggage Requirements

You must inform us at the time of booking if you require any of the following:

• More than 4 passengers – a larger vehicle will be required
• Additional luggage – standard sedans can only fit 1 standard suitcase in the boot
• Oversized items – golf clubs, surfboards, prams, wheelchairs, etc.
• Larger vehicle – SUV, people mover, or van
• Luxury or premium service – upgraded vehicle class

Additional charges will apply for larger vehicles, extra luggage capacity, or premium services. We will confirm the revised fare before finalising your booking.

If you arrive with more passengers or luggage than a standard sedan can accommodate and have not informed us in advance, we may not be able to complete your transfer, or you may need to wait for a suitable vehicle to be dispatched.

6. Payment

Payment is made directly to the driver at the end of your journey. We accept:

• Cash (Australian dollars) — surcharge-free
• Credit and debit cards (Visa, Mastercard, American Express, EFTPOS) — card surcharge applies

Card surcharge disclosure: In accordance with the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2), a card payment surcharge applies to credit and debit card transactions. The surcharge reflects the cost of card acceptance and varies by card type. It is disclosed before you finalise payment and does not exceed our cost of acceptance.

No deposit or advance payment is required when booking. To avoid any card surcharge, simply pay your driver in cash.

7. Cancellation Policy

Late cancellations: If you cancel less than 24 hours before your pickup, or fail to show up ("no-show"), a cancellation fee may apply to cover driver allocation costs.

To cancel a booking, please call us on +61 430 711 111 as soon as possible.

8. Flight Delays

For airport pickups, we monitor flight arrivals at no extra charge:

• If your flight is delayed, your driver will wait at no additional cost
• If your flight arrives early, please proceed to the pickup area and call us
• Provide your flight number when booking for accurate monitoring

9. Passenger Requirements

Standard taxi regulations apply to all bookings:

• Child restraints: Children under 7 years must be secured in an appropriate child restraint. Please advise us when booking if you require a child seat (additional charges may apply)
• Conduct: Passengers must behave in an orderly manner. The driver may refuse service to intoxicated or disruptive passengers
• Seatbelts: All passengers must wear seatbelts at all times

See Section 5 for vehicle capacity and luggage requirements.

10. Waiting Time

Airport pickups: Drivers will wait up to 30 minutes after flight landing time (for domestic) or 60 minutes (for international) at no extra charge.

Suburb pickups: Drivers will wait up to 10 minutes from the scheduled pickup time. If you need more time, please contact the driver directly. Extended waiting may incur additional charges.

11. Liability

We are a fully licensed and insured taxi operator. Our liability is limited to:

• Providing the booked transfer service
• Reasonable care for passengers and their luggage during the journey
• Compliance with all applicable transport regulations

We are not liable for:

• Delays caused by traffic, weather, accidents, or other circumstances beyond our control
• Missed flights due to circumstances beyond our control
• Loss or damage to items left in vehicles (though we will make reasonable efforts to recover them)
• Consequential losses arising from any delay or service disruption

12. Complaints

If you are not satisfied with our service, please contact us:

We will investigate all complaints and respond within 5 business days.

13. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the new terms.

14. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

15. Contact Us

If you have questions about these Terms of Service, please contact us: